1. How durable is the 24K gold leaf finish?
Our 24K gold leaf is sealed under a proprietary UV-resistant transparent glaze, making it suitable for both interior and sheltered exterior installations. When properly maintained (dry dusting only, no abrasive chemicals), the gold finish retains its luster for 50+ years. We provide a 10-year warranty on gold leaf delamination. For fully exposed outdoor installations, we recommend our ceramic gold-lustre alternative, which is fired at 1,200°C and impervious to weather.
2. How do you ship internationally? Is insurance included?
Every mosaic is packed in a custom-built reinforced wooden crate with multi-layer foam suspension. We ship via DHL/FedEx air freight (5–10 business days) or sea freight (25–40 days) for larger installations. Full-value insurance is included in every shipment — covering damage, loss, and theft door-to-door. You receive real-time tracking and crate-opening instructions. To date, we hold a 99.7% damage-free delivery record across 95 countries.
3. How does the 15-minute AI preview work?
Upload your concept (a logo, a name, a sketch, or even a reference photo) via our
AI Preview. Our engine generates a photorealistic architectural render showing exactly how the finished mosaic will look in situ — with accurate tile sizes, grout lines, and material reflections. You'll see it in your inbox within 15 minutes. The preview is complimentary and comes with zero obligation.
4. Do you offer a discount for bank transfers?
Yes. We offer a 15% discount on all orders paid via direct wire transfer (T/T) or Wise. This reflects the savings we pass on by avoiding credit-card processing fees. Payment terms: 50% deposit to begin production, 50% upon final QC photos before shipping. We also accept PayPal and major credit cards at the listed price.
5. Can I order a custom size or irregular shape?
Absolutely. Every project is bespoke. You specify the exact dimensions in millimeters, and we cut every tile to fit. Curved walls, arched entrances, circular medallions, split-level surfaces — all standard for our workshop. We will send you a detailed dimensional drawing for approval before the first tile is cut.
6. Is installation support available?
We provide a comprehensive installation manual with every order, including full-size layout diagrams, adhesive recommendations, and grout color matching. For large commercial projects, remote video consultation with our master installer is available at no extra cost. On-site installation supervision can be arranged for premium-tier projects (please inquire for availability and pricing).
7. Can I see examples of your previous work?
Browse our
Project Case page featuring completed installations worldwide — from boutique hotel lobbies in Dubai to private residences in New York. Each project includes pre- and post-installation photography, dimensions, and materials used.
8. What materials do you offer for mosaic tiles?
We work with a wide range of materials: natural marble (Carrara, Nero Marquina, Travertine), stained glass (Strenght glass, Minos glass), ceramic, porcelain, 24K gold leaf, and mother of pearl. Each material can be cut to 10×10mm, 15×15mm, 20×20mm, or custom tessera sizes. We'll help you select the ideal material for your specific application and budget.
9. What is the typical lead time?
Standard lead time is 15–25 business days from deposit confirmation, depending on complexity and material availability. Rush orders can be completed in 10–15 business days for a 20% surcharge. We will confirm the exact timeline in your order proposal before any payment is made.
10. How do I get started?
It's simple: submit your design idea via our
AI Preview page or email us at
3312017@gmail.com with your concept. We'll respond within 24 hours with a preliminary quote, timeline, and material recommendations. No deposit is required for the initial consultation.